The window in the Paylater Service Portal not only shows the most important information about the status of your payment, it also contains various interactive elements.
These either give a more detailed overview, e.g., B. open instalments, or offer the possibility to upload files or information. This helps our customer service to clarify various issues for you more quickly.
The topics below contain some animated representations of these functions:
Menu of all transactions considered in the payment:
Menu of all transactions considered in the payment:
Additional interactive elements can be used with the button Report a problem with this delivery:
Call up the list of open instalments and their due dates
Call up the list of open instalments and their due dates
Already paid and still received a payment reminder?
Already paid and still received a payment reminder?
To upload your bank transfer confirmation:
Goods not received / no confirmation of your return?
Goods not received / no confirmation of your return?
To upload a shipping confirmation or tracking number:
Goods faulty or damaged?
Goods faulty or damaged?
To upload images as evidence:
Incorrect invoice?
Incorrect invoice?
You want to report a case of fraud?
You want to report a case of fraud?
