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All CollectionsQuestion regarding invoice
Why haven't I received my order yet, but have already received a payment information for it?
Why haven't I received my order yet, but have already received a payment information for it?

Payment information received but no delivery

Lisa avatar
Written by Lisa
Updated over a week ago

The fact that you have already received your payment information is a good sign. It means your order has been completed and is on its way to you.

Now, based on the information provided, you have the opportunity to deposit right away and don't have to remember it later.

Have you not received your order within 14 days of receiving the shipping confirmation? Then contact us via [email protected].

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